Frequently Asked Questions

Frequently Asked Questions
Q: How long does shipping take?
A: Orders are typically dispatched within 1–3 business days. Delivery generally takes 3–7 days within the UK and 7–14 days internationally.

Q: Can I return or exchange a product?
A: Yes, returns and exchanges are accepted within 30 days of purchase, provided items are unused and in original packaging.

Q: How do I care for my products?
A: Each product comes with detailed care instructions. Most can be cleaned with a soft cloth; avoid harsh chemicals or abrasive surfaces.

Q: Do your products have a warranty?
A: Yes, all Harrowe products include a 2-year warranty covering defects in materials or craftsmanship.